16 Tiny Stories that Will Change the Way You Live


Given the time of year and the season, we recently received this article and found it inspiring and decided to share it on our company blog for you to benefit from as well.  Here’s wishing you a great, safe and happy holiday season from your friends at WIH Resource Group!

Image result for life changingTen years from now, it won’t really matter what shoes you wore today, how your hair looked, or what brand of clothes you wore.  What will matter is how you lived, how you loved, and what you learned along the way.

Deep down you know this already, right?

Yet today, just like the majority of us, you are easily distracted and derailed by the insignificant.

You give too much of your time to meaningless time-wasters.

You step through days, skeptically, with inner resistance.

You take your important relationships for granted.

You get caught up in hurtful drama.

You give in to your doubts.

And the list goes on.

But why?

Why do you follow these hurtful patterns of behavior?

Why do you set yourself up for regret when you know better?

Because you’re human, and human beings are imperfect creatures that make misjudgments constantly.  We get caught up in our own heads, and literally don’t know our lives to be any better than the few things that aren’t going our way.  And as our minds subconsciously dwell on these things, we try to distract ourselves to numb the tension we feel.  But by doing so, we also distract ourselves from what matters most.

We scrutinize and dramatize the petty annoyances in our lives until we’re blue in the face, and then we sit back and scratch our heads in bewilderment of how unfulfilling and empty life feels.

But the older we grow, the more focused we tend to become, and the less pointless drama, distraction and busyness we engage in.  Life humbles us gradually as we age.  We begin to realize just how much nonsense we’ve wasted time on. And we begin to adjust our focus toward what’s truly important.

Are you ready to adjust your focus?

Today, I challenge you to be an old soul—to adjust your focus sooner rather than later . . . to dodge the avoidable regret and stress on the horizon.

How?

There are many approaches, but let’s start by learning from other people’s stories . . .

Stories of Subtle Regret, to Help You Live Well

Over the past decade, via our blog, Getting Back to Happy course (and coaching), side projects, and live annual conferences, Angel and I have been blessed by the amazing stories that people around the world have shared with us.  And right now, with full permission from the original sources, I want to share powerful snippets from twelve of these stories with you.  These are super short but incredibly focused accounts of life, decision-making, and the subtle regrets that sneak up on us along the way.

There’s definitely something for all of us to learn (or re-learn) here:

  1. “I recently met a super wealthy and influential businessman at a corporate conference—the man has a net worth of over a hundred million dollars.  In conversation, he told me he regretted never making it to his son’s hockey games or his daughter’s dance recitals.  It made me smile because my total net worth is probably only as much as this man’s last paycheck, but I’ve made it to everything, and my two children always smile and wave to me in the stands during practice and on game days.”
  2. “Today is the 14th day in a row that my 87-year-old nursing home patient’s granddaughter has come to visit him.  Two weeks ago, I told her that the only time I see her grandfather smile all week is when she visits him on Saturday afternoons.”
  3. “In the final decade of his life, my grandfather woke up every single day at 7 A.M., picked a fresh wild flower on his morning walk, and took it to my grandmother.  One morning, I decided to go with him to see her.  And as he placed the flower on her gravestone, he looked up at me and said, ‘I just wish I had picked her a fresh flower every morning when she was alive.  She really would have loved that.’”
  4. “Last night my best friend since childhood was put in the hospital for attempting suicide.  She’s always listened to my petty problems and asked me how I was feeling.  But I’m sitting here in tears now, and realizing that I rarely ever asked her how she was feeling because she always seemed like she had the perfect life in my eyes.”
  5. “Earlier today, in the last few hours of her life, she told me her only regret was that she didn’t appreciate every year with the same passion and purpose that she has had in the last two years after she was diagnosed with terminal cancer. ‘I’ve accomplished so much recently,’ she said. ‘If I had only known, I would have started sooner.’”
  6. “Today, after spending the past three years constantly hassling and bickering with the 20-something who lives and parties next door, I found myself crying in his arms and thanking him repeatedly for saving my son’s life.”
  7. “This morning at a train stop near the hospital, a man and his three young kids got on.  The kids were loud and completely out of control, running from one end of the train car to the other.  An annoyed passenger sitting next to me looked over at the man and asked, ‘Is there a reason you’re letting your kids go nuts right now?’  The man looked up with tears in his eyes and said, ‘The doc just told me their mother isn’t going to make it.  Sorry, I’m just trying to think before we all sit down at home to talk about this.’  And, of course, the annoyed passenger was speechless.”
  8. “Today my son turned seven, and I turned 23.  Yes, I had him on the day I turned 16.  Many of the choices I made when I was a teenager were beyond foolish, and I still have my regrets.  And even though I know I’ve grown, I sometimes I get worried that I’m bringing my son up wrong—that I’m somehow subconsciously passing my past foolishness on to him.  But today I took him to the park to celebrate our birthdays.  He played for two hours with a girl who has burn scars that cover most of her neck and face.  When my son took a break to eat a snack, he pointed to her and said, ‘She’s really pretty and cool!’  Which left me thinking, ‘I must be doing something right as a mom.’”
  9. “The ‘biggest nerd’ in my 2004 high school graduation class—a nice, quiet boy who I wasn’t very nice to—is now the heart surgeon who saved my mom’s life after she suffered from a sudden heart attack at 68 last night.”
  10. “As my grandfather rested in his hospital bed this evening, desperately fighting pancreatic cancer, he squeezed my hand tight and said, ‘Promise me, no matter how good or bad you have it, you will wake up every morning thankful for your life.  Because every morning you wake up, someone somewhere else will be desperately fighting for theirs.  It’s something so simple and important that I never valued until now.’”
  11. “I was recently reunited with an old friend after nine years of silence between us.  Throughout high school and college, we were best friends.  Then just before college graduation we got into a nasty fight over a boy.  Terrible, hateful words were exchanged and we never spoke again, until today.  And as we hugged each other, and cried, we acknowledged how irrelevant that boy is now.”
  12. “I am a 27-year-old mom to four beautiful children. Everyone in my family told me I was too young to have kids at 20.  And there were admittedly a few regret-filled times in my past when I deeply doubted myself and my decision to be a young mom.  But what nobody anticipated, including myself, is that at age 26 I would be diagnosed with a rare fallopian tube infection, requiring a full hysterectomy.  Now when people say I look too young to have four kids, I feel incredibly blessed.”
  13. “Today my daughter firmly confronted me with the fact that my biggest fear, a fear that has undoubtedly held me back from many life experiences, has never come true.  And I am turning 76-years-old tomorrow.”
  14. “This morning one of my regular customers, a really grumpy elderly man who has been eating in our diner every morning for the better part of five years, left me $1,000 in cash for his $7 breakfast.  Alongside the cash he left a small note that read, ‘Thank you, Christine.  I know I haven’t been the brightest smile in your life, and I know we’ve even exchanged rude remarks a few times over the years, but your smile and generally hospitable service have sincerely given me something to look forward to every morning since my wife passed away.  I wanted to say thank you.  I’m moving eight hours down the road this afternoon to live with my son and his family.  May the rest of your life be magical.’”
  15. “I sat down with my two daughters, ages six and eight, this afternoon to explain to them that we have to move out of our four-bedroom house and into a two-bedroom apartment for a year or two until I can find another job and build our savings back up.  It’s a conversation I’ve been avoiding for over a month, as I’ve struggled with the doubts and regrets of not being able to provide a financially stable household for us.  But my daughters just looked at each other after I told them, and then my youngest daughter turned to me and asked, ‘Are we all moving into that apartment together?’  ‘Of course,’ I immediately replied.  ‘Oh, so no big deal then,’ she said.”
  16. “This afternoon I was looking through an old Windows laptop that my dad used seven years ago before he lost his battle with colon cancer.  The laptop has been sitting around collecting dust at my mom’s house ever since.  In a folder named ‘Video Project’ oddly placed at the root of the C: drive, I found a video file my dad made about a month before he died that my mom and I had never seen before.  In the 15-minue video my dad talks about my mom and me, how grateful he is to have had the chance to a be part of our lives, and that he has no regrets at all about anything in his life—that he is totally at peace.  He ended by saying, “I know you two will miss me, but please smile for me, because I’ve lived well and I’m OK.  Really, I’m OK.”

Let Go & Let Appreciation Fuel Your Next Step

I hope the stories above made you think about how to improve your approach in certain life situations.  But, perhaps some of them also reminded you of how you’re falling short.  If it’s the latter, I want you to take a deep breath right now.  Remember that you don’t have to be defined by the things you did or didn’t do in the past.  Don’t let yourself be controlled by regret.  Maybe there’s something you could have done differently, or maybe not.  Either way, it’s merely something that’s already happened.

Do your best to cleanse your heart and mind.

How?

With focused presence and appreciation.

Just this morning, for example, after coming to terms with a regretful business decision I recently made, and after writing my heart out for an hour, I went for a long jog at the beach . . . sea foam kissing my feet with each step, white sand footprints behind me, and the morning sky bursting with bright colors overhead.

At the end of my jog I turned toward the ocean and took several deep breaths, mostly because the sky, and the Atlantic, had momentarily taken my breath away.

I stood there on the sand and applauded.  Yes, I literally clapped my hands in recognition.

Because this is the only response life truly deserves: a fully present, appreciative applause.

Today, wherever you are, whatever regrets or circumstances you’re dealing with, take a moment to really appreciate this gift we call life, and applaud.

Then do your best to give back to life.  Do something—anything—to show your gratitude for this imperfect miracle you’ve been given.  Be kind to a stranger, create something others can use, be loving to your family . . . make a small difference in your own unique way.

And see how it feels.

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ABOUT WIH RESOURCE GROUP, INC. (WRG)

WIH Resource Group is global leader providing of diversified environmental (waste and recycling), financial, expert witness services, transportation / logistics consulting solutions to its Clients throughout North America and internationally.

WRG provides solutions to complex challenges to its clients in the areas of environmental, alternative fuel fleet conversion studies, customer satisfaction surveys, fleet management matters, equipment and assets valuations, mergers & acquisitions (M&A), landfill gas management, renewable energy, waste & recycling collections, business process improvement, procurement services assistance, waste management operations, recycling processing, transfer stations, operational performance assessments (OPAs), recycling facilities (MRFs) studies, transportation and other feasibility and related financial analysis.

Formed in 2005, WRG’s Team consists of subject matter experts from the waste, recycling, alternative fuels, and transportation industries from both the public and private sectors.  WRG’s Team of experts have over 150 years of combined experience.

CLICK HERE to learn more about the rest of the Team of subject matter experts at WIH Resource Group.

For more information about WIH Resource Group’s diversified client services, and how we can best serve you, visit www.wihrg.com

Contact us today to see how we can best serve you at 480.241.9994 or admin@wihrg.com

Visit our new website!   www.wihresourcegroup.com

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YOUR GLOBAL LEADER IN CONSULTING

Celebrating a decade in business, WIH Resource Group is a global provider of professional technical and management support services to a broad range of markets, including waste management, recycling, financials, transportation, M&A due diligence and support, alternative fuel fleet conversions, facilities, environmental, energy for private sector business and government clients.

WIH Resource Group is a leader in all of the key markets that it serves. WIH Resource Group provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world’s built, natural and social environments.  WIH Resource Group serves clients in more than 175 key markets internationally.

WIH Website logo

Click on an image below to take you to WRG’s other sites!

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WIH Resource Group Completes Alternative Fuels Feasibility Study for the City of Loveland Colorado


FOR IMMEDIATE RELEASE

PHOENIX, AZ, NOVEMBER 15, 2017 – WIH RESOURCE GROUP, INC. (WRG) IS PLEASED TO ANNOUNCE THE SUCCESSFUL COMPLETION OF AN ALTERNATIVE FUELS STUDY ON BEHALF OF THE CITY OF LOVELAND, COLORADO

Image result for city of loveland public worksWIH Resource Group, and its subcontractor, Fuel Solutions, Inc. were retained by the City of Loveland, Colorado to conduct the Feasibility Study on behalf of the City of Loveland.  The WRG  project Team members provided the City with a tailored set of strategies and recommendations, including:

  • Specific cost-benefit analyses for each recommended alternative, including a Return On Investment (ROI) projection;
  • A description of the projected timing and additional costs related to those recommended conversions;
  • Key details regarding new infrastructure needed and its associated capital/operating costs;
  • A description of potential grant-funding resources, options and opportunities.
  • And various efficiency recommendations:  i.e. Fleet Information/Management software upgrades/alternatives; anti-idling and right-sizing policies, increased use of telematics, etc.

“The WIH Resource Group Team was highly professional and responsive in meeting the City of Loveland’s expectations regarding its Alternative Fuels Feasibility Study.  Staff and elected officials from the City of Loveland now have much greater knowledge and confidence in how to proceed with greening our fleet methodically, successfully, and with reduced risks.  WIH Resource Group met our needs completely.” – Mick Mercer, Internal Services Manager – Public Works Department, City of Loveland, Colorado

MESSAGE FROM WIH RESOURCE GROUP PRESIDENT, BOB WALLACE:

“I am very proud of our team and that the City of Loveland is pleased with the results of our project work for them.  Both Mick Mercer and Steve Kibler, and the rest of the City staff involved in the project, were very knowledgeable and helpful in providing key resources and responding to the WRG Team’s questions about the City’s fleet management, fleet maintenance, City policies, financials and its operations.  The City of Loveland is outstanding and we are honored to have them as a client” – Bob Wallace, President – WIH Resource Group, Inc.

ABOUT WIH RESOURCE GROUP, INC. (WRG)

WIH Resource Group is global leader providing of diversified environmental (waste and recycling), financial, expert witness services, transportation / logistics consulting solutions to its Clients throughout North America and internationally.

WRG provides solutions to complex challenges to its clients in the areas of environmental, alternative fuel fleet conversion studies, customer satisfaction surveys, fleet management matters, equipment and assets valuations, mergers & acquisitions (M&A), landfill gas management, renewable energy, waste & recycling collections, business process improvement, procurement services assistance, waste management operations, recycling processing, transfer stations, operational performance assessments (OPAs), recycling facilities (MRFs) studies, transportation and other feasibility and related financial analysis.

Formed in 2005, WRG’s Team consists of subject matter experts from the waste, recycling, alternative fuels, and transportation industries from both the public and private sectors.  WRG’s Team of experts have over 150 years of combined experience.

CLICK HERE to learn more about the rest of the Team of subject matter experts at WIH Resource Group.

For more information about WIH Resource Group’s diversified client services, and how we can best serve you, visit www.wihrg.com

Contact us today to see how we can best serve you at 480.241.9994 or admin@wihrg.com

Visit our new website!   www.wihresourcegroup.com

wihwebsite

YOUR GLOBAL LEADER IN CONSULTING

Celebrating a decade in business, WIH Resource Group is a global provider of professional technical and management support services to a broad range of markets, including waste management, recycling, financials, transportation, M&A due diligence and support, alternative fuel fleet conversions, facilities, environmental, energy for private sector business and government clients.

WIH Resource Group is a leader in all of the key markets that it serves. WIH Resource Group provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world’s built, natural and social environments.  WIH Resource Group serves clients in more than 175 key markets internationally.

WIH Website logo

Click on an image below to take you to WRG’s other sites!

Top 10 Recycling Countries From Around the World


As disappointing as it is, in regards to recycling, the United States does not make the cut. At just a 34 percent success rate, the U.S. sends only 1/3 of its waste into the recycling pool—which is well below many other countries worldwide.

That stat got us thinking: What are the top recycling countries in the world? And, what traits do those successful recycling locations possess?

Austria sits with the highest recycling rate out of any country in the world: 63 percent of all waste is diverted from landfills. As recycling programs have evolved, Austria’s overall performance in terms of municipal solid waste recycling has been stable and at a very high level for the past decade, according to the European Environment Agency (EEA).

“Austria has a long tradition of diverting waste from landfills and has a long-established recycling system. Most of the MSW (municipal solid waste) generated in the country is either recycled or incinerated,” as published in the Municipal Waste Management Report released by the EEA.

Furthermore, according to the Austrian constitution, the municipal waste management responsibilities are divided between the federal and the provincial governments. In addition to a handful of federal waste ordinances, a pivotal leg of the waste legislation is the 2002 Act on waste management, which established the bar for the country’s waste management practices.

According to a report compiled by Planet Aid—an organization that unites communities to bring about worldwide environmental and social change—Germany isn’t too far behind Austria. Germany sends 62 percent of its waste through the close-loop process, keeping it from landfills. And, Taiwan is keeping pace, hitting the top margin with a 60 percent success rate of recycling.

However, in an alternative approach, the recycling effort of the Zaballeen people in Cairo, Egypt, reflects even greater success than the aforementioned locations. With a metropolitan comprised of 60,000 people, you may be surprised to discover that the word Zaballeen is Arabic for “garbage people.”

As told in the 2010 documentary, Garbage Dreams, recyclers collect the urban waste and gather income from reusing, sorting, and reselling the articles they collect. The system has no established official or contemporary recycling facilities or sanitation services, yet, 80 percent of everything that is gathered is recycled.

“The Zaballeen have created the world’s most effective resource recovery system…they are actually saving our Earth. From out of the trash, they lifted themselves out of poverty and have a solution to the world’s most pressing crisis,” said Garbage Dreams Director and Producer Mai Iskander, as reported by Tom White for the International Documentary Association.

Likewise setting the recycling bar high—though, comparatively, with an established industry—Brazil recently broke global records for its aluminum recycling.

In 2014, the country recycled 98.4 percent of consumable packaging—and has been the number one recycler of consumer packaging in the world since 2001. In 2014, that high percentage equated to 289,500 tons of aluminum beverage cans out of 294,200 tons that were available in the market.

The country’s effort was linked to the economy—which was in recession—and the high cost of energy. Aluminum recycling requires less energy than producing new aluminum, so the cost-effective model created a natural incentive for the community.

Following Austria, Germany and Taiwan on Planet Aid’s list: another top recycling country is Singapore, sending 59 percent of its trash to be reused and recycled. Next up: South Korea recycles 49 percent of tossed goods. The United Kingdom hits the 39 percent mark with that percentage going into recycling. Lastly, closing out our top ten are Italy – recycling 36 percent of its trash – and France following closely behind with 35 percent.

The aforementioned locations are the top ten recycling countries in the world for varying reasons with their own unique approaches to the processes. As it seems, in order to implement a high success rate for a nationwide recycling program, the community requires one or all of these qualities: organization—be it through legislation, industry, or entrepreneurs—incentive: a personal motive or financial necessity, and cultural habit-building practices.

To learn more about how WIH Resource Group can assist you in recycling, waste management, transportation and business improvement processes, contact us:  WIH Resource Group, Inc

Content Source: General Kinematics

Contact WIH Resource Group
For more information, Visit our website by CLICKING HERE and contact us today to see how we can best serve you by phone at 480.241.9994 or by e-mail at admin@wihrg.com

Visit our new website!   www.wihresourcegroup.com

wihwebsite

ABOUT WIH RESOURCE GROUP

Celebrating a decade in business, WIH Resource Group is a global provider of professional technical and management support services to a broad range of markets, including waste management, recycling, financials, transportation, M&A due diligence and support, alternative fuel fleet conversions, facilities, environmental, energy for private sector business and government clients.

WIH Resource Group is a leader in all of the key markets that it serves. WIH Resource Group provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world’s built, natural and social environments.  WIH Resource Group serves clients in more than 175 key markets internationally.

WIH Website logo

More information on WIH Resource Group and its services can be found at www.wihrg.com.

Click on an image below to take you to WIH’s other sites!

5 Ways Business Improvement Process (BIP) Services Can Help Your Business


“Business Improvement Process services can help your company streamline operations and increase its bottom line.  In a highly functional business, everyone – from the janitor to the CEO – work towards common goals.”  – Bob Wallace, President – WIH Resource Group

The purpose of a business improvement process (BIP) strategy is to evaluate and develop processes within a business that boost productivity and maximize profits. Many small to medium-sized businesses often regard them as an unnecessary expense, reserved only for the big corporations; however, every company—regardless of size or turnover—could benefit from making a formal assessment of their operations every once in a while.

If you’re thinking about investing in a process improvement strategy, but aren’t sure whether or not you can afford it, the following benefits may sway you in the right direction.

1 – Identifies Common Problem Areas

No business is perfect. Even Apple, the most valuable brand in the world, could make improvements. Having said that, there’s a reason why they’re at the top of their game: because they’re constantly refining their business model. Tech giants like Apple, Tesla and Microsoft spend phenomenal amounts of money on identifying and rectifying problems in order to streamline their operation. While the costs may seem great, an ounce of prevention is worth a pound of a cure.

2 – Improves the Customer Experience

Contrary to popular belief the customer is not always right; however, they always think they’re right. Improving customer experience starts by studying their wants and needs, and then delivering a competitive advantage. Behind every genuine complaint is a broken business process. While polite customer service staff can help, they aren’t always a solution. Sometimes you need to look deeper in order to improve your company’s front-of-house.

3 – Reduces Response Time

When people pay for goods or services they not only expect to get their money’s worth, but also a delivery in a timely fashion. A satisfied customer will come back to you again and again. In fact, most businesses generate around 80 percent of their revenue from repeat business. If you aren’t seeing similar results, something could be wrong. By removing non-value-added tasks and re-structuring your organization, you could dramatically reduce response times without hindering quality. This will give you a major advantage over your competitors.

4 – Improves Asset Productivity

Assets are acquired for one reason only: to produce profits. Whether it’s staff, equipment, facilities, technology or any other form of intellectual property, few managers will measure how well these assets are performing. Process improvement methods for businesses will help you quantify this data in layman’s terms, showcasing what’s working, and most importantly, what’s not working. This information can then be used to implement beneficial changes.

5 – Drives Everyone Towards Common Goals

It’s surprising how many businesses start trading without knowing what they’re actually working towards. In a highly functional business, everybody – from the janitor to the CEO – will work towards common goals. You must define your mission statement in order to succeed. Part of process improvement is about identifying goals and ensuring everybody works towards them,.

At the very heart of it, good business isn’t just about profit margins, it’s also about providing a safe, secure and happy environment for your staff. If you’re eager to make improvements that work for everybody, devising a process improvement strategy could be the fastest and most effective way of generating results.

CLICK HERE to check out WIH Resource Group’s Operational Performance Assessment (OPA) Services to help improve your business operations and financials.

Source: WIH Resource Group

WIH Resource Group’s team of expert witness litigation support professionals have a track record of success. Whether you’re facing a valuation dispute, damage assessment, contract claim, employee matter, safety incident, personal injury, landfill gas issue, or other pending legal action, our experts are ready to assist you.

For more information, visit our website by CLICKING HERE and contact us today to see how we can best serve you by phone at 480.241.9994 or by e-mail at admin@wihrg.com

Visit our new website!   www.wihresourcegroup.com

wihwebsite

ABOUT WIH RESOURCE GROUP

Celebrating a decade in business, WIH Resource Group is a global provider of professional technical and management support services to a broad range of markets, including waste management, recycling, financials, transportation, M&A due diligence and support, alternative fuel fleet conversions, facilities, environmental, energy for private sector business and government clients.

WIH Resource Group is a leader in all of the key markets that it serves. WIH Resource Group provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world’s built, natural and social environments.  WIH Resource Group serves clients in more than 175 key markets internationally.

WIH Website logo

More information on WIH Resource Group and its services can be found at www.wihrg.com.

Click on an image below to take you to WIH’s other sites!

WIH Resource Group Business Improvement Processes


WRG Services Spotlight

Here at WIH Resouce Group (WRG), were excited to assist you and we’ve come up with an in-depth plan to help improve your business operations and financials.  Since WRG focuses on providing our cleints with expert advice using top performance benchmarks and tools to increase your company’s performance, through a variety of the many services we offer, we are going to spotlight one of our core services weekly just for you.
Bob Wallace, MBA – President of WRG

#1 – WRG’s Operational Performance Assessment (the OPA)

WRG’s Operational Performance Assessment (OPA) provides you with detailed and critical information about your organization’s performance, offering the insights and tools needed to drive superior results quickly and lower your costs. The OPA is designed for companies that want to develop the most effective operation and understand how the highest performers have achieved it in the industry. Read more details below or click the “Let’s Get Started” button for the full content on our website.

Let’s Get Started
WRG’s Operational Performance Assessment, referred to as the “OPA”, is an operational efficiency audit – a technical review – of your operations.  The OPA includes reviewing: safety, waste collections, landfill – disposal, transfer station, MRF, recycling facilities, fleet management, related operations and facilities. It provides you with a practical evaluation of what’s working and what’s not.  If it’s part of your operations we’ll study it for you.

We then measure the productivity of the individual activities using our proprietary operations and financial analysis models and proformas.

We’ll present our findings and recommendations to you in a detailed report that provides instructions on how to improve your operation’s efficiency, and how those improvements translate into savings for your bottom line.

High Level OPA Review

If you aren’t ready for an in-depth OPA or don’t have the budget for a comprehensive evaluation, we also offer high level OPA reviews. We can focus on just a few major aspects of your operation, providing you a high level perspective, with recommendations on what to focus on more in-depth to gain efficiencies and greater profitabilty.

Want more information on how WIH Resource Group’s OPA can save your operation money and increase your productivity and efficiencies?

Contact WRG Now!

WRG’s Business Solutions

Our cross functional team comprises professionals with extensive waste, recycling, landfill gas, equipment and facility valuations, alternative fuels, fleet management, safety, transportation, functional operational, financial management and advisory experience who have implemented operational best practices at some of the world’s most respected companies.

Leveraging this experience as well as WRG’s structured, fact-based approach to operational improvement – we have helped clients across a variety of industries minimize risk, enhance customer satisfaction, operating margins, and reduced working capital requirements.

Click on the core service below that you are interested in for more details.  Some of our core consulting services focus on helping clients in these key areas:

  • M&A Support Services:  We provide deep subject matter expertise in an advisory capacity to help investors execute critical operational due diligence, transactional support, as well as post-merger integration activities to reduce risk and drive EBITDA expansion.
  • Business Performance Improvement:  We help clients address the complex issues that can erode operational performance across waste & recycling collections, recycling, Material Recovery Facilities (MRFs), transfer stations, landfills, composting, landfill gas systems and transportation – helping to build a new culture that helps sustain improvements over the long term.
  • Research, Surveying & Polling: WRG offers complete quantitative and qualitative research services, excelling in the design of customized surveys and research approaches to meet specific client needs.
  • Financial Cost of Service Studies: WRG’s team maintains a licensed Certified Public Accountant (CPA) on staff practicing in the field of integrated solid waste management with an emphasis in the financial analysis and operational evaluation of solid waste and recycling collection systems and facilities. Our CPA has assisted numerous public and private entities with setting collection rates, service procurement, program implementation, financial and performance audits, planning, and facility & systems analysis.
  • Safety Audits & Training:  Our team of experts offers specialized environmental health and safety services.  Members of WRG’s team are Certified Safety Professionals offering a full range of partnership safety assistance.  WRG is experienced in conducting safety audits, reviewing areas as diverse as management planning, budgeting, compliance, and benchmarking against other companies in similar SIC codes.
  • Expert Witness Services: Our team of expert witnesses are subject matter experts experienced in safety, landfill gas, waste & recycling collections, MRFs, landfills, transportation and personal injury.
  • Equipment and Facility Asset Valuations:  WRG’s valuation services include appraisals for waste facilities and inventories of waste and recycling equipment, vehicles, containers, landfill and transfer station “yellow iron” and a wide range of industrial and business equipment.  Every appraisal and valuation we conduct is done with extensive valuation experience.  We provide detailed appraisal and valuation reports that follow USPAP (Uniform Standards of Professional Appraisal Practice).  Our reports provide supporting documentation and images as needed for clients.
  • Alternative Fuels & Landfill Gas (RNG):  WRG will provide a comprehensive study of your current fleet makeup,  fueling characteristics, duty cycles and work applications, operations & maintenance practices, combined with an analysis of existing regional alternative fuel resources and clean air considerations.
  • Procurement Assistance: Whether you need assistance drafting an RFP / RFI / RFQ for services or responding to one, we can lead the efforts drafting the procurement and contract documents or your Proposal.
  • Organizational Change Management: WRG’s team can help your organization become aligned with the critical changes required for success. We work across the entire organization, offering business-oriented and data-driven solutions to drive your organization’s specific agenda to achieve the highest impacts and sustainable business results.
  • Wasteshed Market Radius Studies: The radius reports capture all waste disposal operations within a given market.They provide you with analysis of the major players by market share; show historical trends in pricing, waste disposal volume and disposal capacity specific to the geographic area included in the radius of the study.
  • Route Auditing & Rerouting: Whether you want to optimize solid waste or recycling collection routes for a fleet of 5 trucks or 150, need routing for high density areas or point-to-point collection, WRG provides both routing software tools as well as Field Route Auditors that can perform manual route audits that make on-route waste collection and dispatch operations both efficient and cost-effective.

If you are a member of a company’s management team looking to dramatically boost your organization’s operational and financial performance, or are part of a private equity firm seeking to enhance the profitability and value of its portfolio companies, we encourage you to learn more about WIH Resource Group and how we can help.

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ABOUT WIH RESOURCE GROUP

Celebrating a decade in business, WIH Resource Group is a global provider of professional technical and management support services to a broad range of markets, including waste management, recycling, financials, transportation, M&A due diligence and support, alternative fuel fleet conversions, facilities, environmental, energy for private sector business and government clients.

WIH Resource Group is a leader in all of the key markets that it serves. WIH Resource Group provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world’s built, natural and social environments.  WIH Resource Group serves clients in more than 175 key markets internationally.

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The History of the Automated Side Loader – How One Small City Changed The Industry Forever


The modern refuse truck operator has it pretty easy today compared to his peers of yesteryear. Gone are the days of the “Vic Tanney” bodies and the driver lugging around 55 gallon drums on their backs. For haulers and drivers who collected trash for the majority of their lives, they were lucky if they could continue to stand up straight by the time they were 50 and their bodies weren’t completely broken. In 1968, the Bureau of Labor Statistics found that the injury rate among refuse collectors was higher than the rate for coal miners, police officer, firefighter or loggers. A report put out between 1969 to 1971 showed that nationally there were 98.8 disabling accidents per million man hours worked in refuse collection. Those numbers are staggering when compared with the next closest industry, police departments, which had 48.15 accidents per million man hours. A fact not surprising considering the nature of the job. Workers were required to jump on and off the truck continually, handle hundreds of containers, many of which were overweight and easy to drop.

An average worker could lift up to 6 tons a day and walk up to 11 miles in all type of weather, which led to multiple injuries and massive insurance claims to the hauler (if they offered insurance) and time away from work. This is why, even today, refuse collection is listed in the Top 10 most dangerous jobs in America. Why do you think so many of the articles in this publication and those like it are filled with safety related items? It’s a major concern and issue even with the advanced technology modern refuse trucks are built upon.

Now there has always been a drive in the industry from the truck manufacturers to deliver the highest compaction body to maximize on-route time over the competition yet they all required one key ingredient before the early 1980s: manual loading. Commercial collection already saw vast improvements in safety, productivity and cleanliness with the introduction of the Front End Loaders (the industry’s first automated truck) in the 1950s. Unfortunately, residential drivers wouldn’t start seeing some relief for another few decades. Let’s explore this history more in-depth.

Automated Side Loader

The City that Birthed a Revolution

Scottsdale, Arizona, a town northeast of Phoenix, incorporated in 1954 with a population of 2,032. After having a major annexation in 1961 that more than doubled its population, the city took over refuse collection from private contractors in March 1964. From 1960 to 1970, the city population increased from 10,026 to 67,823. The new Refuse Division was put under the direction of Marc Stragier, the director of Public Works. Looking at all the available systems at the time, Scottsdale chose to use the recently developed “Refuse Train” system used in many parts of the country. Even though the Train method was an improvement over the use of rear loaders, it still carried all the negative attributes of manual collection. Scottsdale also experienced a high personnel turnover rate due to the 110+ degree working conditions during summer months.

In 1965, the City Manager, Assistant City manager and three Department Heads formed a brainstorming club apart from the city to develop and promote new ideas. They called themselves Government Innovators and among some of the ideas to emerge was the concept of mechanized refuse collection. After searching for a body manufacturer to partner and develop the idea with, Marc found George Morrison, owner of Western Body and Hoist in Los Angeles. After some convincing and motivation, the creative juices in George’s head started to flow and a few months later, George and his lead engineer Otto Ganter met with Marc to show him a concept idea called the “Barrel Snatcher” based off their Wesco-Jet Front Loader platform.

Taking the idea and drawing to Bill Donaldson, Scottsdale City Manager for final approval, the City applied for a Federal grant to develop a mechanized residential refuse collection system. After the initial application was sent back, the Department of Health, Education and Welfare sent a representative down to help edit and draft a second application. The new application proposed a two-phase demonstration: Phase 1—to determine if the concept was practical using city provided containers and if successful; Phase 2—build the sophisticated Barrel Snatcher truck to prove mechanized collection was economical and cost effective. The second draft was approved and awarded in February 1969 with the grant period lasting from March 1969 to June 1972.

Automated Side Loader

Phase 1: Godzilla

Now faced with building a proof of concept truck, it was decided to use a 1964 International Lodal Front Loader not in active service as the test bed. Marc designed the mechanical grabber assembly to attach to the front of the arms and after $2,000 in repairs were made to the truck to make it useable, construction and modifications began. The mechanic in charge of creating the grabber assembly, Chuck Kalinowski, remembers constructing the mechanism, “I didn’t know that Marc was in the shop one day and I was working on the slide, trying to figure out what he wanted there for the arm to grab the container. So I tried two or three different things, you know, just things we had around the place here. I said ‘Aw, for crying out loud, they want you to build something but they won’t give you the material, they want you to build a darned monster… a Godzilla!’ Marc was standing right behind me and from that time on, that’s what it was called.”

After some trial and error, Godzilla was finally ready to go on route in August 1969. The first container it picked up slipped through the grabber and fell into the hopper. Next, the brakes locked up and truck couldn’t be moved. After modifications and repairs, the truck operated for the next six months proving the concept of mechanized collection was sound.

An often overlooked aspect of creating and later adopting a mechanized collection system is the container cost associated with it. For the city, to order a “set” of containers and collection trucks ran about $40,000 (pre-additional modification) for equipment and about $120,000 the containers in 1970 dollars. Scottsdale had many alley routes and after a survey, they decided to use container sizes of 80, 160 and 300 gallons for collection service. The size of the container the customer received was determined by the number of days picked up, either once or twice, and the number of houses per container: one, two or four. It broke down to each household receiving at least 160 gallons of refuse capacity per week. County Plastics was initially awarded the contract for 350 containers in each of the three sizes. After the Phase 1 trials were complete, it was determined that the 80 and 300 gallon containers were the most effective. 300 gallons were used on alley streets while the 80-gallon shined the best for street-side collection. Godzilla and later Son of Godzilla was the most successful in the alleys with the 300 gallon, but too slow and bulky for the 80 gallon service.

Automated Side Loader

Phase 2: Son of Godzilla

Western Body and Hoist’s Barrel Snatcher was a modified version of their Wesco-Jet Front Loader. The Wesco Jet was a 35yd full pack body that evenly distributed the weight over two axles with four super single tires and a specialized cab designed and engineered jointly by Reo Motors and Western. Complete with an Allison automatic transmission and a narrow, air conditioned telephone booth cab, the Barrel Snatcher weighed in empty at 22,500 lbs. and had a GVWR of 36,500 on the two axles. With three years of engineering going into its design, the Barrel Snatcher featured an 8-foot boom, which could extend out to 12 feet to grab the 300 gallon containers. Cycle time from pick up to set down was only 20 seconds.

Modifications and improvements were required after the first unit went online in October 1970. A joystick was added later to help improve operator control as the boom had a tendency to knock down fences in the alleys due to the uncontrollability of the rotary motor that swung it. The frame at the base of the boom was beefed up due to frequent cracking due to weight, in addition to a heavier duty rotary motor that swung the heavy boom. The extension cylinder was moved to the outside of the boom to reduce the six hour repair time needed to get at it when it was mounted inside. The city sent these lists of improvements to Western to be implemented on the second truck they ordered.

Due to the national popularity of the Phase 1 Godzilla truck, the Barrel Snatcher was affectionately called the “Son of Godzilla”, which only served to fuel local and national interest in what Scottsdale was trying to do. The city invested a lot of time and effort to sell the new concept to the public and they constantly fielded requests from foreign dignitaries, state and city governments to come and personally view the trucks in action and on route.

During the construction of the second Barrel Snatcher, George Morrison’s partner and co-owner was killed in an accident. In order to provide and take care of his partner’s widow, George decided to sell the company to Maxon Industries in December 1970. After study, Maxon expressed no desire to continue development, sales or orders for Barrel Snatcher concept with the City, although they did agree to honor the original contract for two additional trucks. The City received many postponements and delay’s from Maxon and finally threatened to sue for breach of contract. None of the improvements recommended by the city were implemented in the second truck when it was delivered in May 1971. The mechanics were well versed in the necessary improvements and changes needed to be made and when the second truck started going on route, the original Godzilla that was built to last six months of the concept phase was finally retired after two years on route.

Automated Side Loader

The Concept Fully Realized

After Phase 2 was complete and the third and final Barrel Snatcher was delivered from Maxon in 1973 (two years after it had been ordered), the city continued to improve upon the arm design and even modified three city owned Wesco-Jet Front Loaders to Barrel Snatcher configuration in-house to expand their growing mechanized routes. However, they realized a more permanent solution was needed when it came time to start replacing their aging fleet. Marc Straiger continued to work on designs for an improved automated arm that could be fit to different side load bodies and was not specific to the now discontinued Maxon Wesco-Jet. He designed a prototype to be tested on one of the city’s experimental truck beds and it later came to be known as the “Rapid Rail” arm. It consisted of a grabber assembly with rollers on the rear which allowed it to slide up and down the rail that curved at the top to invert and empty the container.

The city eventually ended up abandoning the project, yet a few companies had taken the idea for Marc’s “Rapid Rail” and developed it into an effective system by 1978. Government Innovators (now a fully realized company), Arizona Special Projects and Ebeling Manufacturing Corp (EMCO) all offered a version of this arm to the public. EMCO was the first company to offer market ready automated packages with their arm design based on Straiger’s “Rapid Rail” for commercial side load dumpsters. However, their arm could be easily modified with “Rapid Rail” grippers for cart collection. Maxon, who had no interest in pursuing further Barrel Snatcher product development with the city after their purchase of Western, finally saw the future in automation and offered their integrated Eagle cab and body truck with an arm copy of the Rapid Rail by 1980.

When it came time for the city to start replacing their worn out fleet of Barrel Snatchers in 1978, they turned to International Harvester chassis with Norcal Waste Equipment 24yd bodies fitted with a modified EMCO lift arm. Each truck cost the city $58,000, which was a bargain compared to the last Barrel Snatcher that cost a low estimate of $63,230. What many people don’t know is that Norcal in Oakland, CA was started after the sale of Western by Otto Ganter, the lead engineer and designer of the Barrel Snatcher.

The Numbers Don’t Lie

In 1980, the city did a comparison to see if the mechanized trucks lived up to their original idea and potential. The numbers were quite staggering and especially in an unforgiving climate like Southern Arizona, well worth the effort and money spent. According to the records and findings from the city: in 1968, 34 men were employed to collect 17,800 homes twice a week. By 1980, 13 residential routes were needed to collect 24,000 homes twice weekly with 13 drivers. The city estimated that if the train method was still being used in 1980, 18 pickup trucks, 72 trailers, seven front loaders and more than 60 men would be required. The injury rate was also reduced from 36 preventable injuries a year average using the train system to only 1 in 1980.

Production rates also increased per man. In 1968, the average was 95 tons per man compared to 212 tons by 1980. They also showed a drastic reduction in employee turnover from 91 percent in 1986 to one employee who left and transferred to another department within the city. While some of the costs of running more advanced trucks were passed on to the residents in terms of monthly collection cost, the state of their streets, alleys and roadways was greatly improved over manual collection, which often left trash and debris in its wake. Their aggressive advertisement and citizen buyoff of the program went a long way to mitigate the town’s outcry over the increase in cost.

Slow to Catch On

Throughout the 1980s, body manufacturers continued to develop and improve the automated arm. For the average hauler, however, it was a gigantic investment in new fleets and carts—one that they were hesitant to make. Municipalities were some of the early adopters to automation due to the fact that they could justify the initial investment by projecting the savings over long term. Automated technology didn’t really take hold nationwide until the 1990s when the technology and arms were more proven and reliable. Even today, the arm design on an ASL is the most competitive feature builders continue to refine and market. Some builders have multiple arm or gripper designs available for customers to choose from, each with their own unique use and application. Also, many haulers tend to stick to one design because it’s a system they adopted early on and know and trust. I can say with absolute confidence that there is no “best arm and gripper” on the market. Each has their strengths in different conditions (alley, confined space, parked cars) and some perform better than others. The Automated Side Loader is still the new kid on the block compared to the rest of the refuse truck styles and there hasn’t been an “industry” standard design established yet. But next time you see one on the road or hop in one to run your route, think about the blood, sweat and cursing a special group of men invested to make your lives a little bit easier and a whole lot safer.

Zachary Geroux is a videographer, photographer, historian and owner of Refuse Truck Photography, which focuses on media and marketing for the Waste Industry. He lives in Western Washington with his wife and newborn son who will soon fall in love with garbage trucks. Currently, he works full time for the Air Force and is focused on growing his business. He has been driving garbage trucks off and on for the past 10 years and considers it the best job he’s ever had. He can be reached at (541) 301-1507, via e-mail at Zachary@refusetruckphotography.com or visit www.refusetruckphotography.com.

*Special thanks to the City of Scottsdale for sending me years and years ago their self-published booklet “Revolutionizing an Industry.” Without this amazing documentation of strife and effort to create and field this system, this article and the knowledge contained within might have been lost forever to the coming generations.

Reposted by WIH Resource Group
For more information, Visit our website by CLICKING HERE and contact us today to see how we can best serve you by phone at 480.241.9994 or by e-mail at admin@wihrg.com

Visit our new website!   www.wihresourcegroup.com

wihwebsite

ABOUT WIH RESOURCE GROUP

Celebrating a decade in business, WIH Resource Group is a global provider of professional technical and management support services to a broad range of markets, including waste management, recycling, financials, transportation, M&A due diligence and support, alternative fuel fleet conversions, facilities, environmental, energy for private sector business and government clients.

WIH Resource Group is a leader in all of the key markets that it serves. WIH Resource Group provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world’s built, natural and social environments.  WIH Resource Group serves clients in more than 175 key markets internationally.

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More information on WIH Resource Group and its services can be found at www.wihrg.com.

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The Past, Present and Future of Recycling


The Past – We’ve Come a Long Way!

Past

Recycling has come a long way over the past few decades – in the US there wasn’t a single recycling program in place until 1973 (in The Hidden Past of Recycling you’ll read that the concept of recycling was widely used in the past, however only privately or individually). Now, there are over 8,000 programs in operation. The first ever curbside recycling program in Canada began in 1973, the program initially served 80,000 homes in the Toronto area and eventually curbside programs and recycling centers were all over the country.

While we’ve come a long way since the explosion of the environmental movement in the 1970s, our recycling programs still have a long way to go as a collective group. Keep reading and you’ll see how we currently reduce our waste today and how we can improve our recycling habits in the future.

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The Present – Strategies for Zero Waste

Recycling Blog

Currently the US recycles about one third of the municipal trash (waste generated in homes, schools and non-industrial businesses) and Canada recycles about 21 percent of what would otherwise end up in the solid waste stream. Here are some strategies you can do today that will immediately increase how much you recycle:

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Closing the Recycling Loop

Separating your trash from your recyclables is only one step in the recycling loop – in order to close the gap, manufacturers need to start making more products out of recycled material and consumers need to focus on buying these products. Creating merchandise from scratch is often very harsh and damaging to the environment, the more life that we can get out of a product made from post-consumer recycled content, the better!

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Compost, Compost, Compost!

The amount of organic waste that ends up in landfill or burned in an incinerator is a little alarming – 60 percent of household waste in the US is compostable but only 8 percent of Americans compost. Canada has done a fairly good job on the composting front – as of 2011, over half of Canadian households (61%) had participated in some form of composting. If you have a green thumb, composting is the way to go – you’ll never have a better looking garden in the summer!

And if you’re an enthusiastic early adapter to up-and-coming composting trends, be sure to take a look at The Humanure System, which you can guess from the name, involves recycling your poop—and no, it’s obviously not for everyone…

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Keep the Garbage Bucket as Empty as Possible

Recycling and composting are great ways to keep what’s going in the garbage to a minimum, but there are more ways to stem the garbage cans’ burly appetite. Pre-Cycling is a great way to reduce how much trash your house is sending to the curb – buying in bulk to reduce packaging, using reusable bags, having a refillable water bottle or coffee mug – these are just a few examples of how you can pre-cycle..

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The Future – Strategies to Boost Recycling Rates

Future

While recycling has increased in North America, the amount of trash produced has increased as well. The amount of material recycled today equals the total amount of trash produced in 1960. While recycling programs are a continuing success, experts say in future we should focus on limiting the amount of trash we produce to begin with, doing so will help lower the amount of greenhouse gasses being released into the air.

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Updated and Expended Bottle Bills

Having a bottle bill in place is a very effective way to get people recycling. A bottle bill (or container deposit law), requires a refundable deposit on beverage containers ensuring they are returned for recycling. Ideally, every state should have a container deposit law, but unfortunately only 10 states have a bottle bill in place – many of which don’t include plastic bottles. If more states could enact and expand these laws, the amount of plastics ending up in landfills would drop drastically.

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Manage Electronic Waste

Technology is always changing, and with the explosion of smartphones, tablets and laptops over the past decade, it has meant an increase in the amount of electronic waste that is being produced. In 2011, the US generated 3.41 million tons of e-waste, of which only 850,000 tons were recycled – the rest ended up in landfills or incinerators, the toxic chemicals that electronic components are made from end up seeping into our soil or up in the atmosphere. Businesses that sell electronics are beginning to take responsibility for the amount of e-waste produced, offering trade in programs allowing them to recycle unwanted gadgets – some even give you some money back!

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Stop Using Plastic Bags

This ties back to pre-cycling, but the numbers on how much plastic bags are thrown out versus how many are recycled warrant its own section – 380 billion plastic bags are used a year in the US alone and less than 5 percent are recycled! Plastic made with PET (polyethylene terephthalate, in case you were wondering why we needed an acronym for it) do not biodegrade, they do break down in UV light (photo-degradation), but that can take 10-100 years. That’s if exposed to sunlight, and since most garbage is buried at a landfill, the whole process takes even longer.

Currently, less than 1 percent of plastic bags are recycled each year. Recycling one ton of plastic bags costs $4,000—the recycled product can then be sold for only $32. We don’t claim to be the best mathematicians in the world, but we’re fairly confident we wouldn’t want to enter into the business of recycling plastic bags for profit.

Efforts are being done all over to get people to ditch the plastic bags, supermarkets offer reusable cloth bags and now charge you for plastic bags, and San Francisco has even flat out banned the distribution of plastic bags in the city. Fingers crossed that these measures are the beginning of the end of the dreaded plastic bag.

This should most certainly be enough information to get your started on your way to recycling stardom. Stay tuned and we’ll fill you in on the sensible, not-so-sensible and downright strange recycling trends that you’ll start to see in the coming years—including, of course, recycling your #1’s and 2’s.

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Matt Bradbury

Written by Matt Bradbury – Sustainability Research Analyst

Information provided to you by WIH Resource Group, Inc

Contact WIH Resource Group
For more information, Visit our website by CLICKING HERE and contact us today to see how we can best serve you by phone at 480.241.9994 or by e-mail at admin@wihrg.com

Visit our new website!   www.wihresourcegroup.com

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ABOUT WIH RESOURCE GROUP

Celebrating a decade in business, WIH Resource Group is a global provider of professional technical and management support services to a broad range of markets, including waste management, recycling, financials, transportation, M&A due diligence and support, alternative fuel fleet conversions, facilities, environmental, energy for private sector business and government clients.

WIH Resource Group is a leader in all of the key markets that it serves. WIH Resource Group provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world’s built, natural and social environments.  WIH Resource Group serves clients in more than 175 key markets internationally.

WIH Website logo

More information on WIH Resource Group and its services can be found at www.wihrg.com.

Click on an image below to take you to WIH’s other sites!